Get Certified! – The Customer Certified Medal
Getting started on the road to certification is easy – post the BizRate Survey Code! You can download and post the BizRate Survey and BizRate Customer Certified Medal codes at the same time. Go to the Shopzilla Merchant Services Website and login with your username and password; the codes are located under the Customer Feedback & Ratings tab. The Customer Certified Medal will be blank until you begin to collect surveys and then it will dynamically appear with the words “rate this store”. Once you become Customer Certified by meeting these qualifications, your medal will dynamically generate with the smiley scale face for your overall score. The requirements to become Customer Certified are listed below:
1. Receive at least 20 Fulfillment (FF) surveys related to POS surveys from the past 90 days
2. Maintain scores of at least 6.0 on the following 5 ratings metrics:
*Overall rating
*Would shop here again
*On-time delivery
*Customer support
*Product met expectations
The medal looks like this:
The BizRate Customer Certified medal is unique because it isn’t awarded or granted by BizRate, but rather by your customers based on their feedback. The medal is a great tool because it allows you to show off not only your scores, but also your customer feedback. More than just an image on your site, this medal is actually a link to the BizRate Report Card Page, allowing your customers to quickly see feedback from others, or leave their own, with just 1 click. If you need assistance, please contact us,
August 31st, 2009 at 3:29 pm
do you have data on % increase in conversion rate or % increase in AOV after a merhcant becomes certified?
September 17th, 2009 at 11:16 am
Brian,
We need to do more analysis on this. I actually started looking at this more closely earlier this week (independent of having seen your comment). I will let you when I finish the analysis.
David
September 30th, 2009 at 3:34 pm
[...] the past few years, Bodybuilding.com has collected over 100,000 ratings (becoming Customer Certified in the process) and just won its first Platinum Circle of Excellence Award – a huge [...]
March 4th, 2010 at 12:03 am
Dear sir or madam,
How do i submit my request for survey?I am not quite sure where I should paste the survey code in my account?
Regards
Amenda
July 4th, 2010 at 11:36 am
We use to be certified a few years back but have since moved to a new software and paused our surveys. This process has lost all our survey results and eventhough greatbabyproducts.com had many surveys will high ratings and excellent feedback we no longer see those results posted on the bizrate site. We are currently working on getting greatbabyproducts.com listed again as we are still receiving excellent ratings from bizrate surveys. Thnak you for doing a wonderful job!
July 9th, 2010 at 3:07 pm
[...] Getting started on the road to certification is easy, check it out! [...]
July 12th, 2010 at 2:58 pm
I like keeping up with your articles It truly helps me get through my afternoon.
July 21st, 2010 at 10:42 am
Hi Amenda,
Thank you for contacting us. I do show that you have gone through the steps of creating your merchant account so the survey code has already been generated for you. To implement the free Buyer Survey code please follow the three steps below:
1. Log in to http://merchant.shopzilla.com
2. Click on the Customer Feedback & Ratings tab at the top of the page.
3. Click on Buyer (Point-of-Sale) Survey Code.
Copy and paste the code listed on this page onto your order receipt or confirmation page.
For further documentation about getting started with the Buyers’ survey we encourage you to read the following blog posts:
http://www.bizrateinsights.com/2009/07/14/ready-set-listen/
http://www.bizrateinsights.com/2009/12/22/buyers-point-of-sale-code/
Thank you,
Bizrate Insights