Our Buyers Survey clients can also gain insight into those customers who do not purchase through our Non-Buyers Survey.  The implementation for this survey is easy and you can start to learn about your shoppers right away.

Once the Non-Buyers survey is implemented, you will qualify for free, standard monthly reporting.  These reports include both a Roll-Up report and a Respondent Level (raw) data file.  The Roll-Up report includes aggregated data across all of the standard questions.  Breakouts are included for each branch – browsers, cart abandoners and checkout abandoners.

If you want to dig in further, then the Respondent Level, or raw data file, offers you the opportunity to slice and cross-tabulate the data to suit your needs.

Take advantage of these two free reports and start collecting invaluable Non-Buyer feedback today! Please email your Bizrate Insights Account Manager or bizrateinsights@bizrate.com for more information.

BIZRATE INSIGHTS’ EXECUTIVE SUMMARY REPORT (ESR)

While we admit that “summary” may be a bit of a misnomer, this report is so packed with information that it alone can be the main source from which a busy manager can derive insights into their ecommerce business.

• Compare
  • Your customer ratings and metrics to the prior period and the same period of the prior year
  • Your ratings versus that of 2 benchmarks – one of which is a custom group of Network retailers of your choosing (“Custom Category”) and one that is a Bizrate category (i.e. “Electronics”).
  • Your NPS® score to prior periods and competitive sets. We call it “Net Loyalty”.

  

• Utilize statistics (done for you!)
  • Correlations identify how each aspect of the site and buying experience influences key loyalty metrics: Likelihood to Buy Again and Likelihood to Recommend
  • Statistical testing at the 95% confidence level let’s you know if changes in scores indicate a real shift in your business.

  

• Trend
  • Each metric over 13 months or 5 quarters to check for growth and improvement (or areas in need of improvement) while also taking seasonality into account.

  

The ESR can be purchased for monthly or quarterly frequency. Please email your Bizrate Insights Account Manager or bizrateinsights@bizrate.com for more information.

Congratulations to this weeks newly Customer Certified Merchants!

• Kmart.com
• Josh’s Frogs
• Paragon Corvette Reproductions
• WineShopper

This unique medal has been bestowed by their customers as a response to excellent customer care!

Getting started on the road to certification is easy, check it out!

The latest “free” product to be introduced to the Bizrate merchant network is AccuRate. This service gives users the ability to run queries on the customer feedback that is most important to them in a matter of seconds. Data is updated daily to enable organizations to make decisions based on the latest information available.

Capabilities include:

• 16 months of trended standard survey data and comments for year-over-year and quarter-over-quarter comparisons;
• A competitive benchmark against one Bizrate category;
• Complete cross-tabulation, filtering, and segmentation abilities; and
• Report creation tools.

Click here for an online demo.  For more information on how to access AccuRate, contact us at bizrateinsights@bizrate.com.