Press Release: Free Reports Added to BizRate’s Customer Feedback Program

Last modified on 2010-08-31 00:10:02 GMT. 0 comments. Top.

Free Reports Added to BizRate’s Customer Feedback Program
–BizRate® Research expands its free offering to include BizAdvisor and Comments Classifier –

Los Angeles, CA (September 23, 2009) – BizRate® Research announces the expansion of its free buyer feedback program to include two new reports: the BizAdvisor and the Comments Classifier. These new reports provide online retailers with enhanced insights about buyer behavior and needs.

The two new reports are now available to all of the 4500+ retailers already participating in the BizRate® Research Point-of-Sale and Order Fulfillment Network. The BizAdvisor report sample report helps online retailers efficiently assess and prioritize improvements to key functional areas based on their correlation to key loyalty metrics and future buying intent. BizAdvisor also allows retailers to benchmark the behavior of their buyers against the buyers of other retailers within their category in the BizRate Network. These benchmarks are drawn from approximately one million surveys collected monthly from the buyers within this network. We’ve published a sample BizAdvisor report for your review.  The Comments Classifier report provides more in-depth commentary and examples within each functional area. Additionally, the reports will include data points to augment the retailer’s insights about buying behavior, such as:
· Net Loyalty Scores
· Category Benchmarking
· Correlations and Quadrant Analysis
· Buyer Demographics
· Customer Comments Classified by Tone and Functional area

“These reports provide the foundation for consumer insights development and subsequent action plans. The BizRate® Customer Feedback program is indispensible for online retailers who are serious about prioritizing improvements to their ecommerce experience based on their buyers’ needs,” stated Hayley Silver, Director of Consumer Insights, BizRate Research.

BizRate® Research provides the opportunity for online retailers to improve customer satisfaction and loyalty with its robust assortment of customer feedback tools. The recent announcement of its non-buyer survey and this latest addition of the BizAdvisor and Comments Classifier reports significantly increased the consumer insight tools available to online retailers. The foundation of the Customer Feedback services that BizRate has provided to online retailers for over 10 years, are at no cost. BizRate also offers additional services, including survey customization, for a fee.

About BizRate® Research:
BizRate Research assists retailers in listening to their customers and starts a dialogue between retailers and customers with the end goal of growing consumer loyalty to the retailer. BizRate Research provides tools and reports to over 4,500 retailers to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. For over 10 years, BizRate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty. For more information on our buyer and non-buyer survey and reporting products, please contact us at researchsales@bizrate.com. BizRate Research is a division of Shopzilla, Inc.

About Shopzilla, Inc.:
Shopzilla, Inc. is one of the largest and most comprehensive online shopping networks on the web. Through its leading comparison shopping sites, BizRate.com® and Shopzilla.com®, Shopzilla helps shoppers find the best value for virtually anything they want to buy from thousands of online retailers. Based in Los Angeles, Shopzilla operates sites in the U.S., U.K., France and Germany. The company is owned by Scripps Networks Interactive, Inc. (NYSE:SNI), which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more.

BizRate Research’s 2009 Circle of Excellence winners are announced!

Last modified on 2010-08-05 23:22:41 GMT. 5 comments. Top.

BizRate® Research Recognizes the Very Best Online Retailers
– Leading Consumer Feedback Network Announces the BizRate Circle of Excellence Awards for 2009 –

LOS ANGELES – September 22, 2009 – BizRate^® Research, a leading consumer feedback network, announced today the winners of its tenth annual BizRate^® Circle of Excellence.   The award recognizes the top performing online retailers that provided outstanding customer experiences throughout the year, as rated by their customers.

The strict criteria set by BizRate^® Research evaluates customer satisfaction at each of the over 5,000 retailers within the BizRate Network.  Online stores earning the prestigious Circle of Excellence award were rated by their buyers at a significantly higher level* than the Network average across seven key satisfaction metrics:

Circle of Excellence Satisfaction Metrics

• Overall Satisfaction at the Point of Sale
• Product Selection
• Ease of Finding what the customer is looking for
• Repurchase Intent after order receipt
• Product Met Expectations after order receipt
• On-time Delivery
• Customer Support

This year, 167 online retailers earned the coveted Circle of Excellence Award in recognition for their stellar customer experiences, as rated by their own customers between August 2008 and July 2009. Of this group of winners, 40 received the highest honor: the Platinum Award. The Platinum Circle of Excellence is awarded to retailers that achieved a score of at least 9.0 in all seven key satisfaction metrics named above.

For many online retailers, the BizRate Research platform and tools have become critical to their success in engendering customer loyalty. Powerhouses such as Crutchfield and Tower Hobbies, who have held the Circle of Excellence title for ten consecutive years, find the feedback platform essential in maintaining superior customer service and gaining consumer insights.

“We are very proud to be recognized by BizRate for our tenth consecutive year of service excellence,” says Bill Crutchfield, CEO of Crutchfield. “As they recognize us, we must recognize them. BizRate Research has been an invaluable partner of ours. Their sophisticated tools allow Crutchfield to deliver unsurpassed customer satisfaction to all who shop our website.”

The BizRate Circle of Excellence celebrates its 10th anniversary this year, making this year’s announcement an especially memorable one. “Back in 1999, we launched the Circle of Excellence to allow the very best retailers to earn special recognition for their exceptional performance in the area of customer service. At that same time, we also believed that the Circle of Excellence denomination would empower online consumers by highlighting retailers with whom they should feel extremely confident about shopping.” said Bill Glass, President of Shopzilla, Inc., the parent company for BizRate.com. “Since its inception, the importance of the Circle of Excellence has continued to grow, and today it is truly the hallmark of customer satisfaction success in online retail. After ten years, we are more committed than ever to providing retailers with the invaluable ability to listen to and understand their customers’ needs via our point-of-sale feedback platform. Furthermore, we are thrilled to offer them the opportunity to be recognized for their superior performance in delivering on those customer needs as Circle of Excellence winners.”

Congratulations to the Circle of Excellence Platinum award recipients for 2009:

4 All Memory
Bose
Discountcontactlenses.com
OnlineLabels.com
Abacus Private Store
Build-A-Bear Workshop
DrinkingFountainDoctor.com
Shopirish.com
Adagio Teas
Café Britt
Embroidables
Step2
American Muscle
CD Universe
Fox Creek Leather
The Birdsafe Store
Anna’s Incense
Cheryl & Co.
Jo Malone
The Perfume Spot
B&H Photo-Video-Pro Audio
Christianbook.com
La Mer
Thymusking.com
Baby Super Mall
Community Coffee
MAC pro
TibetShining.com
BabyHopes.com
Condom Depot
Memory Giant
Tillamook Country Smoker
Bobbi Brown Cosmetics
Crutchfield
Name Brand Golf Shirts Direct
Titanium Kay
Bodybuilding.com
DermStore
One Small Child
Zappos.com

Congratulations to all Circle of Excellence award recipients for 2009:
1A Auto Parts
Chico’s
Inksmile
Prescriptives
2nd Story Software, Inc.
ChristianCinema.com
J&R
Quill
4Inkjets
Clinique
Janie and Jack
QVC
A Main Hobbies
Courtneys Candles & Creations
Jimmy Beans Wool
RubberStamps.net
A Southern Season
CPO Milwaukee
Knitting Warehouse
Safety Glasses USA, Inc.
A.T. Cross
Crucial Technology
LD Products
San Marco Coffee
ABC Vacuum Warehouse
CutleryandMore.com
Legacy Motors Diecast Cars
Scentiments.com
Abt.com
Dar-us-salam publications
Leisure Pro Divers Emporium
ShipMyContacts.com
ACLens.com
Data Memory Systems inc.
Lenox
SitStay.com
Advantage Supplements
Databazaar.com
LONDONS Bathecary
SkinCareRX.com
All Star Health
Dave and Adam’s Card World
M&J TRIMMING
SkinStore.com
AllAboardToys.com
DERMAdoctor.com
Mack’s Prairie Wings
Steven Singer Jewelers
American Musical Supply
Discount AC parts
Madame Madeline
Supplies guys
Annie’s Charm Closet
Dogfunk
Mardi Gras Outlet
Switch Hits Switchplates
Appliance Parts Pros.com
DVD empire
MemoryTen, Inc
Teavana
Austin Kayak
Easy Appliance Parts
Memory-Up
The Blue Rooster Company
Aveda
Esteelauder.com
MetroMedicalOnline
The Cover Store
Backcountry.com
Fairytale Brownies
Ministry Ideaz
The GPS Store, Inc.
Bath and Body Works
Faucet-Warehouse.com
Moolka Toys
The Kershaw Store
BatteryMart.com
Filter-outlet.com
NorthShore Care Supply
The Vermont Teddy Bear Co.
Best Price Nutrition
FiltersFast
NutritionGeeks
TigerDirect.com
BestNest.com
Firefold
OEMPCworld.com
Tilly’s
Bigdiscountfragrances.com
Fisher-Price
Oneida.com
Tower Hobbies
Blackhole boards
Footwear etc.
Onlineshoes.com
Truckspring.com
Blue Nile
FragranceNet.com
Origins Natural Resources
TSS-Radio
BOMC2
FragranceX.com
OrnamentShop
Undercover Condoms
Bowlingball.com
GigaGolf
Overland Sheepskin Co.
Vanns.com
Bulbconnection
GoBros.com
PartSelect
Vitalicious.com
Bumble and bumble
Green Mountain Coffee Roasters
PENWA.com
www.weldfabulous.com
CajunGrocer.com
HealthWarehouse.com
PersonalizationMall.com
Your Electronic Warehouse
Carrot Ink
iAllergy
PetSolutions
Zbattery.com, Inc.
CheckOutStore.com
Iaqsource.com
Planet Shoes

About BizRate^® Research:

BizRate Research assists retailers in listening to their customers and starts a dialogue between retailers and customers with the end goal of growing consumer loyalty to the retailer.  BizRate Research provides tools and reports to over 5,000 retailers to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. For over 10 years, BizRate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty. For more information on our buyer and non-buyer survey and reporting products, please contact us at researchsales@bizrate.com. BizRate Research is a division of Shopzilla, Inc.

About Shopzilla, Inc.:

Shopzilla, Inc. is one of the largest and most comprehensive online shopping networks on the web. Through its leading comparison shopping sites, BizRate.com^® and Shopzilla.com^®, Shopzilla helps shoppers find the best value for virtually anything they want to buy from thousands of online retailers.  Based in Los Angeles, Shopzilla operates sites in the U.S., U.K., France and Germany. The company is owned by Scripps Networks Interactive, Inc. (NYSE:SNI), which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more.

Press Release: Free Non-buyer Insights are finally here!

Last modified on 2010-06-14 23:57:33 GMT. 2 comments. Top.

Free Non-buyer Insights are finally here!
–BizRate® Research offers a companion product to its free buyers’ surveys and reporting–

Los Angeles, CA (September 17, 2009) – BizRate® Research announces its new free non-buyer survey and reports product to help online retailers learn more about visitors’ experiences. The new product enhances the information available to online retailers for their end goal of increasing conversion and loyalty.

In response to retailer demand for greater insight into non-buyers, BizRate® created a new non-buyer survey and reports product as an added feature to enhance the suite of consumer insights tools it already offers to thousands of online retailers for free. “BizRate Research’s goal is to amplify the consumer voice such that each online retailer, and e-commerce as a whole, grows through consumer loyalty. Adding a listening post to collect the feedback of non-buyers complements the buyer point-of-sale feedback platform that BizRate has operated for over 10 years and, in doing so, offers retailers a comprehensive suite of customer satisfaction collection and measurement tools,” stated Hayley Silver, Director of Consumer Insights, BizRate Research.

This survey is easy to implement, provides rich information, and protects consumer privacy. Specifically, the non-buyer survey is designed to collect feedback from site visitors, cart abandoners and check-out abandoners. BizRate® Research also provides retailers with actionable monthly reports. When added to the widely adopted Buyers’ surveys and reports, retailers gain the “why” behind customer actions at every on-site touch point. “BizRate Research provides the most in-depth customer feedback and reporting tools for retailers – for free!” added Ms. Silver.

The non-buyer survey and reports product is currently in its beta; broader market release is scheduled for October 1, 2009. Several marquis retailers intend to integrate it in time for the 2009 Holiday season. Lucky Brand Jeans, first to launch the survey in July 2009, experienced a seamless implementation and is already beginning to reap the benefits of the new survey. “We expect those retailers with the code in their QA environments to move it to their live sites shortly,” reported Ms. Silver. “We welcome more retailers to join our program.”

References for this product, as well as our comprehensive offering, are available upon request.

About BizRate® Research:
The industry leader, BizRate Research assists retailers in listening to their customers and starts a dialogue between retailers and customers with the end goal of growing consumer loyalty to the retailer. BizRate Research provides tools and reports to over 4,500 retailers, representing approximately 18% of e-commerce*, to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. For over 10 years, BizRate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty. For more information on our buyer and non-buyer survey and reporting products, please contact us at researchsales@bizrate.com. BizRate Research is a division of Shopzilla, Inc.
* excluding travel and services

About Shopzilla, Inc.:
Shopzilla, Inc. is one of the largest and most comprehensive online shopping networks on the web. Through our leading comparison shopping sites, BizRate.com® and Shopzilla.com®, Shopzilla helps shoppers find the best value for virtually anything they want to buy from thousands of online retailers. Based in Los Angeles, Shopzilla operates sites in the U.S., U.K., France and Germany. The company is owned by Scripps Networks Interactive, Inc. (NYSE:SNI), which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more.