Congratulations to our 11 newly Customer Certified retailers!

Congratulations to our retailers who recently became Customer Certified during the week ending December 3rd!

Al’s Ski Barn 2K Furniture
Cleopatra’s Choice Restaurant Equipment Solutions
Christmas Tree For Me www.loehmanns.com
MyRadioStore Qualified Hardware
TinyTotties Rpp Hobby
ClickitCoverit Vehicle Covers & Accessories  

Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels

Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Loehmanns.com’s testimonials:

See more ratings for www.loehmanns.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Fresh ecommerce content for SEO…for Free

Google noted on its blog on November 3, 2011 that it is changing its algorithm to increase the value of fresh and recent (yet still relevant) content in SEO. This means that two weeks before the holiday season kick-off, retailers are left to figure out how to include fresh, recent and relevant content without jeopardizing everything that they have already put in place.

Bizrate Insights to the rescue.

Retailers can gather ratings and reviews from verified customers on the purchase experience and products for FREE with Bizrate Insights. Plus, Bizrate Insights can invite customers to share their new purchases on Facebook (for free, of course).

Tips for retailers already using our Buyer Surveys:

  • Post new customer ratings and reviews to your site daily, weekly, or as often as needed to maintain SEO rankings.
  • Add products purchased to your survey invitation code on the order confirmation page so that we can collect product reviews that you can publish and/or invite customers to share their products purchased on Facebook.
      • If you haven’t updated your POS code in a while, then do it now.

Tips for retailers not yet using our Buyer Surveys:

  • Using our standard code to collect ratings and reviews on the purchase experience is as simple as copy/paste. Open an account, grab the code from the interface, and paste it into the top of the body section of your order confirmation page.
  • Sign up for reports in the Subscription Management Center to gain access to ratings and reviews for publication.
  • Utilize the SKU fields in the order confirmation page survey invitation code to be able to collect product reviews and share purchases on Facebook.

In addition to providing retailers with easy-to-implement-and-collect fresh content that can be used for Google’s bots, Bizrate Insights also already provides Google’s Seller Rating’s feature with order fulfillment ratings and reviews from verified buyers. Bizrate Insights’ has two ways to help retailers get the most from retail searches on Google.

Questions? Email us at bizrateinsights@bizrate.com or via our Contact Us form.

Bizrate Insights’ Social Media Series Part 1: Year-Over-Year Trends in Social Media Usage (2009 – 2011)

Over the past few years, Bizrate Insights has been tracking online buyers’ social media usage, and more specifically, whether they interact with retailers. As more retailers increase their social media presence, the percentage of online buyers who “like” or “follow” a retailer via social media has grown significantly. As part of its Hot Topic program, Bizrate Insights asked several questions related to online buyers’ social media usage in both 2009 and 2010. In August 2011, these questions were pulsed again, this time as part of a study with Sucharita Mulpuru of Forrester Research.

[Read more...]

Bizrate Insights Announces the 2011 Bizrate Circle of Excellence Awards

84 Online Retailers with Exceptional Customer Satisfaction and Loyalty

LOS ANGELES – September 13, 2011– Bizrate® Insights, one of the largest sources of consumer review content in the United States and Europe, announced today the winners of its twelfth annual Bizrate Circle of Excellence for its Bizrate Insights North American Network. The award recognizes retailers that provided outstanding online customer experiences throughout the past one year period, as rated by their own, verified customers.

The 2011 Bizrate Circle of Excellence award, a symbol of trust and dedication to the customer, was earned by 84 online retailers, representing the top 1.7% of the Bizrate Insights North American Network of over 5,000 retailers.  Online retailers earning this prestigious award received significantly higher* customer ratings than the Network average across the seven key satisfaction indicators listed below. For the 2011 award year, Network averages for six of the seven included indicators were the highest seen for the last 11 years.  The increase in shoppers’ satisfaction ratings indicate that, as a whole, online retailers continued to improve the online purchase and delivery experience in the 2011 award year.

Among award winners, 27 retailers received the highest distinction, the Platinum Award, representing 0.5% of the Network.  The Platinum Circle of Excellence is awarded to retailers that achieved winner status and a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the award.

Circle of Excellence Satisfaction Indicators

 

Point of Sale measurement Post Order Fulfillment measurement
Overall Satisfaction Repurchase Intent
Product Selection Product Met Expectations
Ease of Finding What The Customer Is Looking For On-Time Delivery
Customer Support

 

* Based on statistical significance. Customer feedback collected between August 2010 and July 2011

 

As high-touch customer service is part of the heritage of this brand, we are very proud of our sixth consecutive win of the Bizrate Circle of Excellence award,” said Alicia Sontag, Senior Vice President of Global Marketing for Bobbi Brown Cosmetics, an Estee Lauder Company. “These wins were earned based on our customers’ ratings and reviews, a testament to how we continuously develop and maintain customer loyalty through our products, service levels, and operations. We hope to market these consumer-oriented awards to acquire new customers for BobbiBrownCosmetics.com.” Bobbi Brown has been awarded the Bizrate Circle of Excellence Platinum level for 2011.

Bizrate was founded in 1996 on the principal that verified customer feedback is the best way for consumers to locate retailers that will offer good online customer experiences and for retailers to hear what their customers need to remain loyal,” says Bill Glass, CEO of Shopzilla, Inc., the parent company for Bizrate and Bizrate Insights. Bizrate Insights collects consumer ratings and reviews on behalf of over 5,000 retailers worldwide, providing these retailers with seller ratings and benchmarked, actionable feedback to grow their e-commerce businesses.  With over 40% of the largest online retailers utilizing Bizrate Insights’ services, Bizrate Insights amplifies the voice of millions of confirmed online buyers through reports, its websites, and syndication partnerships, such as Seller Reviews on Google Product Search.
Bizrate Insights congratulates the 2011 winners:

 

The 2011 Circle of Excellence Platinum award recipients (in alphabetical order)

4 All Memory Christianbook.com FRSport.com Steven Singer Jewelers
Abacus Private Store Crucial Technology Jo Malone The Hitch Store
AmericanMuscle.com Crutchfield LD Products The Perfume Spot
B & H Photo Video Dave and Adam’s Card World Lovelyskin.com The Spa Depot
BabySuperMall Discount Contact Lenses PersonalizationMall.com Top One Shop
Bobbi Brown DoMyOwnPestControl.com SafetyGlassesUSA.com Zappos.com
Bose.com FireFold SmartPak Equine

 

The 2011 Circle of Excellence award recipients (in alphabetical order)

123Inkjets Fisher-Price
1A Auto Parts Gotham Cigars
A Main Hobbies Guitar Strings and Beyond
Abt Electronics HealthWarehouse.com
AC Lens Jake Wilson
Adagio Teas Jimmy Beans Wool
Aeropostale Juststrings.com, Inc.
American Musical Supply Knitting Warehouse
AppliancePartsPros.com MidwayUSA
Austin Canoe & Kayak Motorcycle Superstore
Baseball Savings Musician’s Friend
Bath & Body Works NutritionGeeks
Batterymart.com PetGuys.com
BBCrafts.com Pyramid Air
Blue Nile Ringside Collectibles
CajunGrocer.com Rocky Mountain ATV/MC
Carl’s Golfland Sonic Electronix
Celebrate Express StreetSideAuto.com
Clinique SuperMediaStore
Condom Depot Teva Sport Sandals
CutleryAndMore.com The Golf Warehouse
Databazaar.com The Vermont Teddy Bear Co.
Diapers.com ThinkGeek.com
Dogfunk TSS_Radio
Eastbay Ugg Austraila
Etrailer.com USBPhoneWorld.com
Fairytale Brownies VitaminShoppe.com
Famous Smoke Shop zZounds
FiltersFast


About Bizrate® Insights:

Bizrate Insights empowers retailers to achieve their end goal of growing sales and consumer loyalty by helping them listen to their customers.  For over 13 years, Bizrate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, conversion, and consumer loyalty.  Bizrate Insights provides tools and reports to over 5,000 retailers worldwide to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. Visit bizrateinsights.com to learn more about our free and paid buyer and site abandonment survey and reporting products.

 

About Shopzilla®, Inc.:

Shopzilla, Inc. manages a premier portfolio of online shopping brands in the US and Europe, consisting of Bizrate, Beso, Shopzilla, TaDa, PrixMoinsCher, and SparDeinGeld. Shopzilla connects shoppers with over 100 million products from tens of thousands of retailers with its unique portfolio of engaging and informative websites.  Reaching a global audience of over 40 million shoppers each month through its Bizrate Insights platform, destination websites and affiliate network, Shopzilla is a leading source of sales and consumer feedback for online merchants and retail advertisers. With offices in Los Angeles, San Diego, and London, the company operates sites and business services in the United States, Canada, the United Kingdom, France and Germany. Shopzilla, Inc. is owned by Symphony Technology Group (STG).

 

Digging-In – Saving and Exporting Queries in AccuRate Core

In our final installment of our AccuRate Core Series we will review how to save and export your AccuRate Core queries. Now that you have gotten your feet wet with a few queries, we will show you how to save them into folders and export for future reference. This feature is great for pulling the same data each month as it will eliminate the need to recreate the queries each month and allow you to quickly build out your own data reports.

[Read more...]

Digging-In – Running queries in AccuRate Core


In the first part of our AccuRate Core series … An Introduction to AccuRate Core we provided an overview of the key features and how to sign up for access. This second installment is an in depth step-by-step guide to the AccuRate Core Interface and how to build queries taking advantage of the trending and population segment filter features available.

We will cover the following:

[Read more...]

Digging-In – An Introduction to AccuRate Core

Today we would like to take the time to reintroduce you to our web-based, aggregate reporting tool – AccuRate Core. We have talked about Accurate Core in the past, but with VitalSigns retiring soon, this is the perfect time to take another, in-depth look at this tool. In this, the first installment of a three-part series, you will learn what to expect from AccuRate Core versus VitalSigns and how to sign up.  In subsequest posts, we’ll review how to run queries on your own and how to save and export your reports.

How AccuRate Core Compares to VitalSigns. . .

If you’ve used VitalSigns in the past, then consider AccuRate Core an expanded version of this tool – you can now view more data and dig into it in ways never before possible. AccuRate Core not only provides access to data for 16 months, but also offers additional ways to cross-tabulate the standard Point-of-Sale and Fulfillment data – all for free! In addition you can also compare your scores against your chosen standard benchmark category; filters can be added to narrow data even further.

 

How AccuRate Core Compares to VitalSigns

AccuRate Core features

In part 2 of this series, Digging-In – Running queries in AccuRate Core, we will cover how to run and understand your queries.  If you would like to get started in the meantime, then please complete the following steps to request your AccuRate Core login:

  1. Log-in to our Business Services Site.
  2. Click on the Customer Feedback & Ratings tab.
  3. Click on the Sign up link under the VitalSigns heading.
  4. Fill out the form with your full name, email address and desired username.
  5. Click Submit.

If you have any additional questions about getting started with AccuRate Core, then please email us and include your Merchant ID (MID) and/or site URL.

Congratulations to our newly Customer Certified retailers!

Congratulations to our retailers who recently became Customer Certified!


PC4USA Our Coffee Barn
Vanderbilt’s Chinese Herbs Direct
Eastern Leaf Healthyandactive.com
Gourmet-Cookie-Bouquets.com US Markerboard
VetDepot.com PlushRugs.com
PartsGeek.com AsSeenOnTv.com
ideeli OutdoorLivingShowroom
Nightmare Factory Printerbazaar
Pharmapacks.com SofasAndSectionals
eSafety Supplies, Inc. PatioUmbrellaUSA.com
MissesDressy.com IllPumpYouUp.com
CheapVitamins Ayurvedic Herbs Direct
Donna Ricco Nova Development
Sailrite


Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels


Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of Sailrite’s testimonials:

See more ratings for Sailrite at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Congratulations to our newly Customer Certified retailers!

Congratulations to our retailers who recently became Customer Certified during the week ending May 21st!


Mad Gringo Double Header
bestbuysunglasses Pink Apple
Bestlaminate.net BulkNutrition
J&B Tool Sales DiscountFilters.com


Use this certification to give customers confidence and to support conversion. Prominently display the Bizrate Customer Certified medal on your site.

Standard Medal Size - 125x73 Pixels
Small Medal Size - 112x37 Pixels


Click here to find out more about the Customer Certified medal and how to implement it on your site!

Another way to bolster customer confidence and conversion is to publish individual customer comments. Take advantage of the free Bizrate Insights Testimonials widget for an automated, formatted and packaged presentation.

Here is a sample of DiscountFilters.com’s testimonials:

See more ratings for DiscountFilters.com at Bizrate.com
Brought to you by Bizrate Insights

The packaged Testimonials are available in 5 different sizes – please click here for additional information and examples of each size. Please also see our Publishing Guidelines for guidance on other publication ideas you may have.

Congratulations on your achievement, and please contact us if you have any questions about how to get started!

Tapping into Tablet-owning consumers is a revenue opportunity in the making – learn more by downloading our free report!

Bizrate Insights recently concluded the Bizrate/Forrester Study: Tablet Usage Among Online Buyers, conducted in partnership with Forrester Research’s Sucharita Mulpuru. A free PDF data report of highlights from the study is available for download here – The Emerging Tablet Market: What Online Retailers Need To Know.

“What we find most exciting from this Study is that there is real revenue to be earned through the Tablet market, making an investment in its ecommerce experience a worthwhile undertaking,” stated Hayley A. Silver, Senior Director of Bizrate Insights. The report focuses on three key areas derived from the Study’s data:

  • Market penetration and demographics.

o   After the introduction of the iPad2, Tablet ownership among online buyers grew to 12%, up from 9% prior.

o   Most owners are Generation X or Baby Boomers, female, have an average household income of over $109,000 (56% greater than non-Tablet owners), and nearly half have children under 18.

o   26% of those who do not currently own a Tablet plan to purchase one within the next year.

  • Market value.

o   60% have shopped online with their Tablet; of these shoppers, 78% have placed an online order using their Tablet.

o   Tablet owners spent 28% more (on average) on orders placed during the Study than non-Tablet owners (irrespective of the device through which the online order was placed).

  • Tablet usage and points of frustration.

o   The Tablet is increasing the total amount of time spent online for nearly half of owners, while also shifting some activities from smartphones and computers to the Tablet.

o   However, more than half (56%) of online shoppers reported that online shopping through the Tablet delivered an inferior experience to the computer.

o  These shoppers cite the difficulties associated with clicking, form filling, and Flash use in general (iOS devices such as the iPad and iPhone do not natively support Flash).

o  Frustrations are more often cited by those with a retailer-specific app on their Tablet than those without such as app.

“It is important to note that while early adopters have shown a propensity to shop online, they have also identified shortcomings in the current ecommerce experience,” stated Sucharita Mulpuru, Vice President and Principal Analyst at Forrester Research. “Whether to go with an app or an optimized site right now depends on three main factors: whether your website relies on Flash or similar technology, whether you can build an app that delivers an expansive customer experience, and the likelihood of your customer base to download an app.”

Despite these initial shortcomings, early adopters of the Tablet how shown that they are a valuable segment for retailers to target. “The combination of consumer reported latent demand for Tablets, existing avid online shopping and buying among current Tablet owners, and a shift in online activities to the Tablet from other devices, points to a considerable ecommerce revenue opportunity in the coming years for retailers who can overcome challenges related to functionality,” concluded Ms. Silver.

 

For complete data highlights and graphs from The Bizrate/Forrester Study: Tablet Usage Among Online Buyers, please download the free PDF data report here.

Study data collection

Bizrate Insights provides free, independent surveys for online retailers. Data for this study was collected from online buyers via Bizrate Insights’ surveys offered immediately after purchase. Part I was run across Bizrate Insights’ Network of over 5,000 ecommerce retailers in the US and Canada, from January 26th – February 28th, 2011, with over 28,000 consumers submitting surveys. Part II was run across this same Network from March 14th – April 5th, 2011, and included data collected from over 20,000 online buyers.

About Bizrate Insights

Bizrate Insights empowers retailers to achieve their end goal of growing sales and consumer loyalty by helping them listen to their customers. For over 10 years, Bizrate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, conversion, and consumer loyalty. Bizrate Insights provides tools and reports to over 6,000 retailers worldwide to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. Visit www.bizrateinsights.com to learn more about our free and paid buyer and abandonment survey and reporting products.

Bizrate Insights and Bizrate.com are part of the Shopzilla, Inc. network of websites that reach a global audience of over 40 million online shoppers each month.