Last week we ran across an article on Inc.com featuring one of our long time retailers Crutchfield.com. The article chronicles Crutchfield’s long time commitment to Customer Service excellence and how it has been instrumental to their success. Evidence of Crutchfield’s leadership in customer service can be found in the independent ratings awarded to it by its customers every day through the Bizrate survey. Crutchfield has not only won the Platinum level of Bizrate’s Circle of Excellence award in 2010, but it is also the only retailer to have done so all eleven years that Bizrate has awarded this distinction. We are pleased to have assisted Bill Crutchfield and his team as he noted with his company’s 10th consecutive win, “Bizrate Research has been an invaluable partner of ours. Their sophisticated tools allow Crutchfield to deliver unsurpassed customer satisfaction to all who shop our website.” What a way to raise the bar Crutchfield!
Read the full article on Inc.com.
Since 2000, Bizrate Insights has been awarding the Bizrate Circle of Excellence Award to those retailers who consistently gather customer feedback (via our free, independent ratings & reviews surveys) and earn ratings from their customers that are statistically significantly above the Bizrate Insights North American Retail Network averages for the award period. Learn more about the Circle of Excellence award here or contact your Bizrate Insights Account Manager for more information.