Surveying ecommerce consumers since 1998 gives Bizrate Insights the privilege of earned and maintained relationships with over 5,000 online retailers in the US and Canada.

Client Spotlight

Backcountry.com has been partnered with Bizrate Insights since 2000, and has won Bizrate’s Circle of Excellence Award every year since 2002.

Backcountry.com uses its Bizrate survey data to look at monthly satisfaction trends and to provide training and feedback to Customer Support Representatives.

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Overall Rating
  • Would Shop Here Again
  • On Time Delivery
  • Customer Support
Customer Certified

Over 100,000 customers have rated this store

Ratings as of 03/06/13. View detailed store rating for most up-to-date information.

BodyBuilding.com

Bodybuilding.com has been partnered with Bizrate Insights since 2006, and has won Bizrate’s Circle of Excellence Award in 2009 and 2010.

Bodybuilding.com constantly looks to their customer feedback as a guide for where to make improvements, paying close attention to both survey scores and customer comments.

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Overall Rating
  • Would Shop Here Again
  • On Time Delivery
  • Customer Support
Customer Certified

Over 125,000 customers have rated this store

Ratings as of 03/06/13. View detailed store rating for most up-to-date information.

HotTopic.com

Hot Topic has been partnered with Bizrate Insights since 2000, and uses the Bizrate Insights’ Buyer Surveys to monitor trends in overall customer satisfaction. More importantly, Hot Topic uses this survey data to validate feedback they receive from their customers, and to make and monitor changes.

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Overall Rating
  • Would Shop Here Again
  • On Time Delivery
  • Customer Support
Customer Certified

Over 175,000 customers have rated this store

Ratings as of 03/06/13. View detailed store rating for most up-to-date information.