How can I make customer feedback actionable?

Bizrate Insights’ reports provide a framework for developing insights from ratings and reviews, prioritizing resource allocation along consumer-oriented goals, and metrics for measuring success.

Developing insights

  • Ratings trends
  • Comment classification
  • Customer segmentation

Resource prioritization

  • Correlations, Benchmarks, and Priority Rank
  • Checkout abandonment
  • Hot Topics

Metrics for success

  • Moving the needle
  • Pre/post site changes