Christmas Came Early! Our First Consumer Insights Of The Holiday Season
This post was written by Forrester Senior Researcher Nicole Murgia. Each year, Bizrate Insights, a voice of the customer solution provider and Forrester’s res... Read more.
Infographic: Shoppers Share Their Holiday Spending Plans
In September 2023, Bizrate Insights surveyed 1,000 online shoppers and discovered several changes currently happening across ecommerce as we ramp up for the hol... Read more.
Making Sense of Online Returns
Updated: November 2023 Why It’s Vital to Factor Returns into Your Ecommerce Business Metrics The return policies of ecommerce platforms aren’... Read more.
Halloween Shopping Insights for 2023
As October rolls around, retailers and consumers alike turn their attention to Halloween, a holiday marked by fun, costumes, and candy. This festive time of yea... Read more.
What the Data Says About Consumer Payment Preferences
The merchants who succeed in ecommerce have always understood, met, and exceeded consumer expectations. One crucial component of the buyer experience is how con... Read more.