New to Network Rockstars

by Hayley Silver •

In August, we were fortunate enough to welcome 92 new merchants into our network! Among them were: Franklin Covey , Doctors Foster & Smith , and House of Antique Hardware.

Franklin Covey has already received over 4500 reviews and has rated very well in Charges stated clearly and Product met expectations. One enthusiastic customer comment reads:

“I’ve been using Franklin Covey products for years, probably close to 20, and I wouldn’t use any other system to keep track of my busy life! The service has always been great, everything is top of the line!”
Source: BizRate® Research, September 2009 (See full review)

For a company who first produced the Franklin Planner at little over 25 years ago, that is quite a statement and a testament to their commitment to their customers and their product.

Doctors Foster & Smith, having listed their inventory on BizRate and Shopzilla for several years, has recently started utilizing our survey! We are so pleased to see they not only value our services in the marketplace but also in helping drive customer satisfaction! Doctors Foster & Smith distributed their first informational product catalog, a 16-page flyer sent to 1,500 customers in 1983. This is a merchant who prides itself as a trusted veterinarian source for pet supplies, offering low prices and award winning customer service. With reviews such as this…

“I LOVE ordering my ferret supplies from Drs. Foster & Smith. They have a wide selection, and I have never had any problems, even after 5 years! The prices are very hard to beat as well. I recommend Drs. Foster & Smith to everyone I know that has pets!”
Source: BizRate® Research, September 2009 (See full review)

…it’s no wonder customers give it such outstanding ratings, particularly in Post-Fulfillment Satisfaction metrics.

House of Antique Hardware was founded in 1999 and has since grown it into one of the premier online retailers for both authentic antique and vintage reproduction hardware. How often do we hear customer raves such as this:

“The items were exactly as pictured and described on the website. Shipping was fast and the order was accurate. This is exactly the experience I hope for in an online shopping experience. Antique Hardware really delivers!”
Source: BizRate® Research, August 2009 (See full review)

It’s probable we do not hear it often enough, though we would love to. Their customers give them especially high ratings in Clarity of Product Information and Charges Stated Clearly.

In just a little over a month and a half, all three have become Customer Certified and have enjoyed hundreds, if not thousands of customer reviews. One question that we frequently hear is “what if we don’t sell on Shopzilla or BizRate?” The survey is free for any merchant regardless of traffic source and is easy to set up . For information regarding the survey or learning more about getting set up,feel free to simply contact us.

Share This