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Customer Experience
Blog

4 warning signs of declining customer satisfaction

By John OtavkaJanuary 16, 2020
ROI
Blog

What’s the ROI on your loyalty program?

By John OtavkaOctober 25, 2019
Customer Loyalty
Blog

Consumer sentiment is divided on loyalty apps

By John OtavkaOctober 23, 2019
Customer Loyalty
Blog

Loyalty club members told us they dislike these 4 things

By John OtavkaOctober 22, 2019
Blog

Why customers look for value first in a loyalty program

By John OtavkaOctober 19, 2019
Customer Loyalty
Blog

Do you know what customers really want from your loyalty program?

By John OtavkaOctober 18, 2019
Case Study
Case Study

Case Study: Funko increases NPS by 10 points

By John OtavkaSeptember 30, 2019
BOPIS
Blog

BOPIS: An Omnichannel Solution that Drives Customer Loyalty

By John OtavkaJuly 30, 2018
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