/ ratings. reviews. rewards.

Actionable customer insights that drive growth

Q: Do you cap survey responses?

No, survey invitations and responses are fully unlimited, ensuring that high-volume periods like the holiday season never create critical data gaps. You have the option to survey every single transaction to capture a more complete customer picture. This approach helps maintain statistical reliability and confidence in your CX data.

Turn verified voice-of-customer (VoC) feedback into insights that boost retention, drive repeat purchases, and spark loyalty.

Get a demo

See our plans

/ trusted by trusted brands

/ features

Turn Feedback Into Fuel

Our tools don’t just collect data, they help you do something about it. Whether you want to track satisfaction, reduce site abandonment, or benchmark against yourself and competitors, Bizrate Insights enables you to turn insights into meaningful action.

Net Promoter Score (NPS)

Benchmark NPS at key customer touchpoints for each of your verticals.

Explore NPS

Google Seller Ratings

Turn product reviews into one of your most powerful marketing assets with automatic syndication across online search (Google, Bing, and more) for organic SEO and SEM.

See real examples

Pre-Purchase Insights

Understand what brought a shopper to your site, what they’re looking for, and where they’re going next. Capture feedback during the discovery stage to map the wider journey, and collect emails for follow-up and marketing.

Why it matters

Customer Journey Intelligence

Understand customer sentiment across the entire customer journey by collecting relevant feedback at all points.

See why

Expert Insights Analysis

Get bespoke analysis from our team of dedicated data experts and solve your stickiest questions. We're on-call insights experts. We do the work for you.

Discover how

Competitor Benchmarking

Compare your performance on every major KPI. Benchmark POS performance and fulfillment capabilities, or against top performers generally. You tell us who you want to benchmark against and we make it happen.

See benchmark examples

/ receipts included

Our Reach. Your Results.

M+

Surveys Completed Annually

We collect over 25 million surveys from real, verified customers every year.

Survey Completion Rate

Our surveys set the gold standard, leading the industry in response rates.

Brands in Our Network

We work with thousands of awesome businesses across North America.

/ benefits

How We Really Help

Drive growth and customer loyalty by always listening as your customers shop, buy, and unbox, no matter the channel. With Bizrate Insights, you can easily understand industry trends and make data-driven decisions to meet your business goals.

Grow Your Business

Gather authentic feedback directly from verified buyers. Uncover valuable trends and sentiments to draw in more shoppers.

Ready to grow?

Increase Customer Loyalty

Improve satisfaction and retention by addressing real customer pain points and enhancing the shopping journey.

See how

Turn Insights into Action

Turn real survey responses into clear, digestible insights that drive strategy and fuel your growth.

Discover how

Understand Net Promoter Score

See how our NPS allows brands to track performance relative to their competitor set at specific points like checkout and fulfillment. Get a more specific read on how you’re doing and make the changes that make a real impact.

More about NPS

Build Brand Equity

Leverage social proof to earn customer trust and enhance brand equity. With UGC (reviews and verbatims), we help you display authentic consumer experiences to build awareness and credibility for your brand.

Build up your brand

Boost Search Visibility

Attract more customers and boost your online presence. We help you improve credibility and click-through rates and achieve higher visibility with Google Seller Ratings. The result? More organic traffic to your website.

Give yourself a boost

/ customer success

Why brands love working with Bizrate Insights

“We decided to switch from Trustpilot to Bizrate Insights because Bizrate Insights offers a more direct connection between customer feedback and our Shopify store. The integration was smoother, and it allowed us to automatically collect verified feedback from actual buyers, which gives us more reliable insights.”

Daniel Liu

"Bizrate is a great product, and the team is truly a pleasure to work with. I’m so pleased with our relationship. The insights give us valuable input into our roadmap and help us figure out what to improve next. It’s good, important work."

Elizabeth Ragone,

Vice President, eCommerce at Boscov’s

"We really enjoy the Bizrate VitalSigns platform. We use it as a tool in our meetings, where we can quickly resolve issues and concerns based on feedback that may lead to decreases in revenue. The tool is so simple and straightforward to understand that when we meet with you quarterly, we already understand many of the challenges, but we also value your input and deepened insights on the feedback. It’s truly a great partnership."

Lilly Castelli,

Director, Guest Services at Spencer Gifts & Spirit Halloween

”Bizrate plays a vital role in helping us understand what our customers truly want and need. It also gives us valuable insight into how we measure up against others in our industry. “

Kurt Goodwin,

Customer Experience Executive

“Bizrate Insights gave us a sense of how we’re doing from an all-in-one perspective. UI, customer experience, checkout, everything.”

David Contract,

Marketing Team Lead, babybrezza.com

“With buy-in from leadership, Bizrate can be such a powerful tool. The questions asked, the comments, and the analytics are easy to understand and report. There are plenty of data points and feedback to provide value across all channels of a business.”

Dean Sakamoto,

Customer Experience Manager, Bodybuilding.com

/ by role

All the Insights You Need

From ecommerce managers to UX designers, Bizrate Insights’ platform delivers the actionable insights you need to make work easier for the whole team.

Ecommerce Managers

Optimize online shopping experiences with real-time customer feedback and behavior insights.

Explore ecom benefits

Marketers

Leverage customer sentiment to refine messaging, boost engagement, and drive campaign success.

More for marketers

Customer Support Specialists

Identify pain points and improve service quality by listening to direct customer feedback.

Improve satisfaction

UX/CX Professionals

Enhance digital experiences with insights into user behavior, satisfaction, and usability.

Drive more conversions

/ from our experts

Tips for building a customer-centric brand

/ start free

Perfect your customer experience now

With on-time customer feedback, brands like yours can make high-impact business decisions with confidence. Implementation is easy and takes a few minutes. No engineering team required.

Get a demo

Get started

/ faqs

Frequently asked questions

Find answers to some common questions about Bizrate Insights and our products

What does Bizrate Insights do?

Bizrate Insights gathers verified shopper feedback for insights that lift conversion, loyalty, and growth for ecommerce retailers and brands.

Ratings, reviews, and feedback are collected from genuine, verified shoppers pre-purchase, then from verified buyers post-checkout and post-delivery.

Feedback data flows into our VitalSigns dashboard for real‑time trends, benchmarking, and comment analysis.

Bizrate Insights collects 25M+ surveys/year across 2,000+ brands with industry‑leading completion rates.

How does this help my business grow?

Clear, contextual insights show what to fix and where to invest so visitors become buyers, and buyers become loyal customers.

Identify specific friction points that cause shoppers to leave without buying.

Verified customer reviews and syndicated Google Seller Ratings instantly build trust where shoppers make buying decisions.

Our in-house team of data experts interprets your data to deliver strategic, actionable insights to drive your business forward.

What makes your surveys different from generic tools?

Our surveys are differentiated because they’re completed only by verified shoppers at key moments in the shopping journey, which creates more accurate and actionable customer signals.

Surveys are triggered precisely at pre-purchase, point-of-purchase, and post-delivery to provide a comprehensive view of your customer experience.

All buyers are verified against real transactions, eliminating inaccurate or fraudulent responses.

Do you support benchmarking?

Yes, we support competitor benchmarking of key performance indicators (KPIs) against your specific category and top-performing peers to provide the context you need to develop better strategies.