REPORTING
Turn Customer Feedback Into Revenue-Generating Solutions
VitalSigns is the home for all the data and customer comments collected from your Online Buyer Survey and Site Abandonment Survey. Through an intuitive homepage and set of interactive dashboards, your entire team gets up-to-the-minute insights to enhance the customer journey and increase conversions.
THE DO-IT-ALL PLATFORM
Built for the Whole Team
Feedback gathered throughout each customer touchpoint and a comprehensive set of dashboards combine to make VitalSigns the do-it-all platform for retailers looking to deliver a stellar customer experience. With in-depth metrics covering the entire customer journey, there's something for every stakeholder within your organization.
PERFORMANCE
Get a Complete Understanding of Your Company's Performance
With unlimited survey collection standard, you can view quantitative and qualitative metrics that give a complete understanding of your company's performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score.
BENCHMARK
Take Your Data Out of a Vacuum with Benchmarking
Leveraging our network of thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce professionals looking to stay ahead of the competition. View and understand your company's performance in context by benchmarking against other retailers within the Bizrate Insights network.
CUSTOMER SURVEYS
The Impact of Customer Reviews on Purchase Decisions
Can a negative customer review be a good thing? Read our free guide to understand the hidden value of negative customer reviews and pick up tips for responding to them.
Download My Guide
Each Subscription Includes:
KPI Dashboards
Easily access metrics critical to your company's success, including Overall Satisfaction and Likelihood to Recommend.
Customer Comment Dashboard
View, track, and respond to customer comments as they come in.
Google Seller Ratings Syndication
Syndicate customer comments and reviews with Google and grow your presence.
VitalMail Email Alerts
Receive a daily snapshot of your survey metrics — delivered right to your inbox. Quickly view new comments and track them with KPIs.
Unlimited Data Access
Collect and analyze customer feedback without having to worry about a data cap. All subscriptions include unlimited access to basic data at no charge ever.
Dedicated Customer Support
Our team is always a phone call away! We want to ensure you get the most out of your VoC data.
