6 Things Shoppers Want Online Retailers to Know About Customer Service
Customer service is a mission-critical activity that deserves your attention every single day. And “satisfaction” is the gauge retailers use to measure th... Read more.
Unlocking Year-Round Gift-Giving: Insights for Retailers
Gift-giving goes beyond the holidays as shoppers are open to new ideas and new retailers Gifting is not a part of every retailer’s business, but it can be s... Read more.
Spend-As-You-Go Shoppers Still Have a Buying Plan
Budgeting and buying are personal, with different approaches often driven by age At the end of each year, as shoppers spend more for the holidays, many will... Read more.
Consumers In Cruise Control For The Holidays
Reflections on the 2023 Holidays: Strong, consistent, and surging into the new year This post will examine the resilient online shoppers’ behavior during th... Read more.
On-the-go shoppers focus on finding big deals online
Cyber Week typically makes or breaks the holiday season. During this period, Bizrate Insights conducted a complete set of surveys to provide retailers with the ... Read more.