John Otavka
Retailers are experiencing massive shifts in consumer behavior and expectations this year, with many being driven by exciting new technology like visual search.... Read more.
A well-designed survey provides your brand with useful – and often unexpected – insights and data on various aspects of the customer experience.... Read more.
Measuring buyer satisfaction and key performance metrics is critical for retailers to maintain loyalty and keep lifetime value high.... Read more.
Gift cards are typically thought of as the gift that lacks thought, but there’s evidence that after years of declining popularity, more shoppers are intereste... Read more.
Cyber Monday is the biggest shopping day for the ecommerce sector, with Forbes reporting $9.4 billion in sales this year – almost a 19% increase over 2018.... Read more.
Black Friday has long been the most important day in retail, but as the holiday season continues to expand, the time-honored tradition of Black Friday pandemoni... Read more.
According to a June 2019 Internet Retailer/Bizrate Insights survey, free shipping on returns is one of the top three features that consumers consider essential ... Read more.
Singles’ Day, held in China each year on November 11th, is the largest single-day shopping event in the world. Also known as Bachelors’ Day, it outperformed... Read more.
What makes reviews critical to running a successful business?... Read more.
Baby Brezza, a manufacturer of baby care products, had ambitious online sales goals to grow market share and stay competitive within the booming baby care verti... Read more.